Vendor en Product Informatie


AltiGen Communications


AltiGen Communications, Inc. is the leading provider of 100% Microsoft-based Unified Communications solutions.

AltiGen is taking a leadership role as the communications industry shifts from a proprietary, hardware-centric systems to open, software-based solutions. Our flagship product, MaxCommunications Server (MaxCS), is a complete, software-based solution designed with an open architecture, and built on industry standard Intel™ based servers, SIP™ compliant phones, and Microsoft-based application infrastructure solutions - supporting up to 5,000 users. AltiGen's software approach enables our customers to leverage their investments in their IT infrastructure standards, for maximum flexibility and lowest total cost of ownership.

 

 

 

 

 

 

 

 

Call / Contact Center functionality for Microsoft Lync 2010

The AltiGen MaxACD server solution for Lync provides integrated Call / Contact Center client applications for agents and supervisors, designed to improve call handling and agent productivity. The MaxACD solution is designed for in-house / on premise; Call / Contact Centers, Helpdesks and or sales departments ranging from 5 to 255 agents / users. The application a.o puts the caller on hold, offers the position in the queue, wait time, and distributes the call in the order they were received.

Fore more information download the brochure below.

 

 

 

 

Fixed Mobile Convergence - Smartphone as Lync 2010 end-point
The AltiGen MaxMobile server solution enables a smartphone to register to the Lync server as a native end-point. And therefore enabling the smart device (iOS, Android, Blackbarry & WP7) to make use of all the Lync Enterprise Voice Call controls such as; extension and external dialing (via GSM, VoiP/3G and VoIP/WiFi), conference, transfer, hold, etc.. By using MaxMobile the desktop phone could become obsolete or secondary.

Fore more information download the brochure below.

 

 

Find out more about Altigen solutions

Contact

Myra van Koppenhagen

Marketing & Communications Manager

myra.van.koppenhagen@westcon.nl